When you’re looking for live chat software, there are a lot of options out there. But not all of them are created equal.
In this post, we’ll be talking about the top 15 Tidio Alternatives you should check out.
If you’re not familiar with Tidio, it’s a web-based live chat application that uses email, Facebook Messenger, and website chat widgets to create an integrated messaging experience.
It’s the perfect solution for businesses with multiple channels of communication and for those who need a quick response.
Tidio Chat allows teams to communicate through chat with customers. This can be used in a variety of ways to improve customer experience which leads to increased revenue.
Customers will feel more connected to your brand if they feel like they are being heard and understood by your team members.
However, there are other live chat apps out there that do similar things, so here’s our list of 15 alternatives that you should check out:
What is Tidio?
Tidio is a web-based chat application that uses email, Facebook Messenger, and website chat widgets to create an integrated messaging experience.
It’s the perfect solution for businesses with multiple channels of communication and for those who need a quick response.
Tidio Chat allows teams to communicate through chat with customers.
This can be used in a variety of ways to improve customer experience which leads to increased revenue.
Customers will feel more connected to your brand if they feel like they are being heard and understood by your team members.
List of 15 Tidio Alternatives & Competitors
The following is a list of 15 Tidio alternatives and competitors. This guide discusses available chat services that you can use in your business.
1. Crisp chat
Crisp is a perfect option for those looking for live chat software that can be customized and fit the needs of any business.
It’s the perfect solution for you if you’re looking to take your live chat software and make it better.
You can use it to target your audience, create automated responses, manage conversations, track conversions and optimize your ROI, all with a single platform.
Crisp’s dashboard integrates with all of your favorite tools, so you don’t have to waste time switching between them.
And it’s got a ton of integrations that let you do everything from building a website to managing customer communication on social media platforms like Facebook Messenger and WhatsApp.
Crisp is an all-in-one solution that makes it easy for anyone to start using live chat software without worrying about having to learn technical terms or figure out how to integrate different apps into one system.
The drag-and-drop interface makes it easy to add new features, as well as integrate with Slack, Meta for Business, Zoom, WordPress, Mailchimp, and more!
It’s got an intuitive design that makes it easy for anyone to use, even if they don’t have much technical experience.
It’s got a ton of integrations that let you do everything from building a website to managing customer communication on social media platforms.
2. LiveChat
LiveChat is a live chat platform that is designed to help you boost your sales and conversions.
The software comes with built-in features like message sneak-peek, canned responses, messaging mode, eye-catchers, chat buttons, routing rules, ticket form, and many more.
The software also supports integration with Facebook, Dropbox, Zendesk, and WordPress.
The best thing about this software is that it has lots of customization options so you can set your own preferences and add new features according to your requirements.
You can even customize the messages as per your business needs. This feature allows you to add graphics or images in the messages which help in attracting customers to your brand.
The chat buttons are another useful feature provided by LiveChat which lets you create custom buttons that can be used for various purposes like sending out emails or performing other tasks on website pages.
You can also change their color and size according to your preferences for better visibility during chats.
LiveChat provides various reports on chats including a data summary report which gives details about the number of chats started/concluded per day hour week month year etc along with the total number of users who visited each channel overtime period.
You can also view data about users who have visited your website over a time period as well as their region and device information.
3. Intercom
Intercom is a chatbot-powered customer service software that helps businesses manage their online channels.
provides real-time data, customer engagement, and marketing automation through an intuitive interface.
Intercom can be used for a variety of purposes, including website visitor tracking, social media integration and automation, and support ticket tracking.
It allows you to provide your customers with relevant information on their experience with your brand or product.
The software allows you to customize templates and CTAs so they are personalized for each individual customer.
You can also use Intercom to implement click tracking and conversion rate optimization so you know what’s working best for your customers! Intercom has a wide range of integrations with other platforms such as Slack, Trello, Zoom, WordPress, Mailchimp Salesforce Sales Cloud Shopify, and more.
This allows you to create a seamless customer experience across all of your platforms.
Intercom also has a full suite of marketing tools that allow you to segment and target audiences based on the data gathered from their interactions with your brand.
This helps you deliver the right content at the right time to help increase conversions!
4. Drift
Drift is a chat-based tool that helps you build your brand, expand your reach, and increase sales.
It’s a live chat tool that allows you to interact with customers in real time. You can use Drift for multiple purposes:
You can target specific audiences or businesses based on demographics like age, gender, location, and more.
Once you’ve targeted an audience, you can send automated messages to them as well as respond to live chats from within the application itself.
If someone asks a question in your chat room, Drift will automatically send an answer back to them (with some additional options to customize responses).
You can also set up responses that are triggered by certain events such as login status changes or changes in individual pages visited on your website.
This makes it easy to start up conversations without having to think about what questions to ask next every time someone visits your site!
You can message users directly from within the application using either text or voice messaging options (even if they’re not currently logged into Drift).
This makes it easy to send a message to someone and have it appear right in their inbox as soon as they log back into Drift.
You can also set up automated messages that are sent out to all of your users at once or on specific dates (such as welcome messages, announcement messages, etc.).
This makes Drift an excellent tool for sending out information and updates to your customers.
5. Sendinblue
Sendinblue Live Chat is a powerful chat solution that allows you to add live chat functionality to your website or application.
The software is customizable, allowing you to set your own branding and customize the look and feel of the program.
It also integrates with many popular services like Slack, Google Analytics 360, and Mailchimp, as well as standard business tools like WordPress.
It provides several different options for audience targeting, including location-based targeting and keyword-driven targeting.
You can also use it as a marketing automation tool by adding lead-generation features such as drip campaigns or drip emails.
Sendinblue Live Chat offers auto-responders for automated responses so that visitors won’t have to wait for an answer when they send you a message.
It also provides analytics data on click rates and conversion rates so that you can see how effective your messaging is at driving sales and generating leads.
You can integrate Sendinblue Live Chat with your website so that visitors can get help from a live person when they need it most, whether it’s answering questions about products or services, helping them find the information they need most.
Whether it answering questions about products or services, helping them find the information they need, or answering questions about the website.
Sendinblue Live Chat also offers a mobile app so that you can manage your live chat sessions from anywhere.
6. JivoChat
JivoChat is an excellent chat software for businesses that want to offer live chat services.
It’s a great alternative to Tidio, which has been around for years and is still widely used by many businesses.
One of the best features of JivoChat is that it integrates with Slack, Google Analytics 360, WordPress, and Mailchimp.
This means you can send real-time data from your website to your social media channels as soon as you launch a new product or campaign.
Another great feature is the ability to create custom branding and customize the user experience based on how you want them to respond.
It also allows you to create automated responses so that users don’t have to interact with a live agent all day long.
JivoChat provides a dashboard where you can see how many people are seeing your messages and how many people are converting into leads.
It also tracks ROI by showing you what percentage of users convert into leads per day or week.
The reason why JivoChat is one of the best chat apps for business is that it’s incredibly easy to use.
You can use their pre-made templates, or you can build your own custom ones. They have a ton of features that allow you to create unique experiences for your users and track how they’re responding.
7. Acquire
Acquire is a powerful tool that can help you create a live chat experience that is tailored to your business needs.
The software is easy to use and provides a lot of functionality right out of the box, with an easy-to-understand interface.
There are tons of options on the dashboard, which gives you total control over how your chatbot works and what it does for you.
You can customize the brand colors and design for your chatbot, as well as set up autoresponders and automated responses.
Acquire also offers many conversion rate optimization features, including click tracking, social media integration, custom branding, and more!
It’s perfect if you want to take your marketing automation game up another level by adding live chat into the mix.
The software is easy to set up, and you can add custom branding to your chatbot.
It also comes with several built-in features that let you customize what your chatbot says in response to different triggers.
You can even set it up so that it sends automated messages based on specific events happening on your website or social media accounts.
8. ProProfs Chat
ProProfs Chat is an all-in-one live chat and messaging software that gives you the ability to communicate with your customers in real-time, even if they’re on the go.
You can also use it for social media marketing, customer support, website visitors and leads, lead generation, and more.
It provides a range of features including audience targeting, auto-responders, automated responses, chat/messaging, click tracking, conversion rate optimization, customer communication management, and more.
For example, ProProfs Chat allows you to create custom branding for every conversation with your customers so you can communicate with them like never before!
The tool also offers drag-and-drop functionality so you can easily add images or other content into the conversation without having to code anything yourself.
You can integrate ProProfs Chat with Slack, WordPress, Mailchimp, Salesforce Sales Cloud, Zendesk Suite, Zoho CRM, Shopify, or Microsoft Azure so your users can access it from anywhere at any time!
You can also customize its user interface according to your brand’s design guidelines and make sure that everyone knows who they’re talking with inside your business.
ProProfs Chat is the best way to boost your customer service and communication strategy.
It’s easy to use, affordable, and customizable, you can even integrate it with other tools so your users can access it from anywhere at any time!
If you haven’t tried ProProfs Chat yet, we highly recommend giving it a go!
9. Tawk.to
Tawk.to is a chat-based platform for creating chatbots and live chat experiences.
Tawk.to is a live chat software that lets you create customized customer communication experiences.
It empowers marketers to create engaging conversations by providing an automated customer care service with a customizable brand, custom domain name, click tracking, and more.
It has many features such as audience targeting, auto-responders, automated responses, customizable branding, dashboards, drag-and-drop customization options, marketing automation features like real-time data tracking, and social media integration.
Tawk.to also has many integrations with other platforms including Slack, WordPress, Shopify, Squarespace, Google Ads, Cloudflare, BigCommerce, and more so it can be used for marketing automation purposes as well as customer care services.
The software is easy to use but needs some customization before you can start using it effectively for your business needs.
Tawk.to is a great tool for businesses of all sizes, and it’s especially good for those that need to manage multiple social media profiles.
The software allows you to create custom promotions, monitor the performance of your campaigns, and easily manage your customer service responses.
10. LiveAgent
LiveAgent is a live chat software that allows you to create your own chatbot, auto-responders, and automated responses.
You can use it for customer support, marketing automation, and live engagement with your audience.
LiveAgent has a very simple drag-and-drop interface which makes it easy for you to customize the look of your bot in just a few minutes.
It provides you with all the tools that you need to build a conversational experience for your users.
The chatbot feature allows you to have human-like conversations with customers on any channel such as Facebook Messenger and WhatsApp.
You can also use this feature to engage with your audience using different languages such as English, Spanish, German or French, etc…
You can create custom-branded chats using the customization tool available on the website.
It provides you with the ability to customize almost everything related to your brand identity such as colors, fonts, logos, etc.
It offers many different modules like lead generation, customer communication management systems, etc.
The marketing automation features enable you to track the ROI of all marketing channels using one platform.
It also allows you to create a single view of your customer to help you understand their behavior, interests, and preferences.
You can also build personalized campaigns based on individual data collected from different sources like websites, email, etc.
It provides you with the ability to manage all your customer interactions in one place so that you don’t have to switch between different tools again and again.
11. Pure Chat
Pure Chat is a live chat software that allows you to build a customer-friendly chatbot right into your website, or even into your app.
It also gives you the ability to integrate with multiple channels, including social media and email.
Pure Chat’s main feature is its ability to target specific audiences, which can be either based on demographics or interest by using Google Analytics 360 data.
You can also use click tracking and conversion rate optimization to measure ROI from your customer conversations.
Pure Chat is super customizable, so you can customize branding and colors for your chatbot as well as add more features like support ticket tracking or website integration.
Its website visitor tracking works with Google Analytics 360 and Zapier to give you real-time data about who visits your site, and when!
Pure Chat is an excellent customer service chatbot tool for businesses that want to grow their customer base.
You can use it for sales, support, lead generation, or just about anything else you can think of! It’s also easy to use and customizable.
Overall, this is one of my favorite live chat software options out there, it’s easy to use and gives me access to lots of different tools that make it easy for me to monitor everything going on within my business.
12. Olark
Olark is a live chat software that’s as simple as it is powerful.
With its support for multi-channel communication, custom branding, and integration with Shopify, WordPress, Squarespace, HubSpot CRM, Google Analytics 360, Zapier, Salesforce Sales Cloud, and more, Olark is a great choice for businesses of all sizes.
One of the best features of Olark is its audience targeting capabilities.
You can customize audience lists based on location or purchase history to ensure that you’re reaching the right people with your messages.
The software also has auto-responding features that allow you to respond to inquiries from customers within seconds of them contacting you, this means no more waiting around for someone to respond when they can just check their email!
Another great feature of Olark is its click tracking feature: if someone clicks through from an email or web page link on your site (or any other link within Olark), you’ll be able to see exactly what kind of traffic was sent to your site by those clicks.
This helps you optimize your website’s marketing efforts so that you can get more leads in the future!
13. Freshchat
If you’re looking for live chat software that will help you grow your business, Freshchat is the one for you.
Freshchat has an impressive list of features that allow it to work with any kind of business.
It’s easy to use, from its interface to its drag-and-drop functionality, but it also has some great features for more advanced users.
From audience targeting and auto-responders to automatic responses and click tracking, Freshchat will give your customers the experience they need and deserve.
Freshchat allows you to set up multiple chatbots within the same account so that you can add them all together in one place or keep them separate if that makes more sense for your business.
You can even customize the branding of your chatbot so that it reflects the look and feel of your brand while still being helpful and engaging.
Freshchat is compatible with Shopify, WordPress, and WooCommerce and offers integration with Klaviyo, Meta for Business, and more.
It allows you to set up multiple chatbot accounts within one platform so that you can add them all together or keep them separate if that makes more sense for your business.
You can even customize the branding of your chatbot so that it reflects the look and feel of your brand while still being helpful and engaging.
If you want live chat software that will help you connect with potential customers, Freshchat is a great choice.
14. Hiver
If you’re looking for live chat software that can handle everything from customer acquisition to marketing automation, Hiver is the one for you.
Hiver has a ton of features that enable you to reach your audience in a way that’s more personalized than ever before.
You can target audiences based on information like location, interests, or demographics, and you’ll get those audiences’ attention with auto-responders and automated responses.
You can also use Hiver’s chat/messaging feature to engage with your customers in real-time while they wait for their orders or check out with convenient drag-and-drop interfaces.
And if they have questions or need help deciding between products? You can even set up customer service chatbots that respond directly to questions!
Hiver’s dashboard will give you real-time data on conversions, ROI tracking, support ticket tracking, and more, so you know exactly where your business stands at all times.
And if it’s not enough for you? You can integrate your website visitor tracking with Hiver so that visitors who come through your site are automatically entered into the live chat conversation!
Hiver also works with other apps, including Slack and Zapier.
So, if you’re looking for a chatbot that’s easy to use, affordable and scalable? Hiver is the answer.
15. Chaport
Chaport is a live chat software that makes it easy to create and manage live chat campaigns.
It offers auto-responder, click tracking, customer communication, and more. It offers audience-targeting capabilities.
You can set up multiple audiences for each campaign, including age ranges, gender, language preferences, etc.
This helps you target the right people with the right message at the right time.
It also has auto-responders and automated responses so you can get into conversations with your customers quickly and easily without having to manually type each response in every case, you just choose the message template that suits your brand best!
This saves you time while also improving engagement rates and conversions.
The platform also offers a powerful analytics dashboard that gives you access to all the data you need.
It’s easy to set up and use, plus it has an intuitive interface which makes it simple for non-technical users to manage campaigns without any assistance from technical staff.
Integrations with Slack, Zapier, WordPress, and HubSpot make Chaport an extremely powerful tool for managing your business.
The platform is also highly customizable and can be used for a variety of purposes, including managing customer service, sales, marketing, and more.
What is our recommendation for Alternatives to Tidio?
We’d like to recommend Crisp Chat as one of the best Tidio Alternatives out there.
It’s our favorite out of all the other alternatives that are on the market today because it’s the perfect tool for any salesperson or marketer who needs to increase leads quickly and effectively, but who doesn’t want to deal with all that coding stuff.
Crisp is the perfect option for those looking to customize their live chat software and make sure that it fits their business’s needs. It’s a perfect solution if you’re looking to take your live chat software and make it better.
It integrates with all of your favorite tools, so you don’t have to waste time switching between them.
And it’s got a ton of integrations that let you do everything from building a website to managing customer communication on social media platforms like Facebook Messenger and WhatsApp.
What factors should you consider when choosing live chat software?
Choosing the right live chat software is one of the most important decisions you will make in your business.
You need to consider a variety of factors when choosing which product is best for your company. Here are some things to consider when choosing a live chat solution:
Cost
Cost is one of the most important factors you need to consider when looking for Live Chat Software.
The cost of software and/or monthly subscription should be taken into consideration when deciding on which platform will work best for your business.
If you’re looking to get started with no upfront costs, then it’s likely that you’ll need to pay an annual fee or sign up for a monthly subscription plan that allows access over time (e.g., 1 year).
Some companies offer free trials so they can test out their products without spending any money at all!
Mobile-friendliness
Mobile-friendliness is one of the most important factors you need to consider when looking for Live Chat Software.
Your visitors will be more likely to use your live chat if they can communicate with you on their mobile phones, so it’s necessary that your software is compatible with mobile devices.
A responsive design means that the website or app behaves the same way regardless of device type (mobile or desktop).
It also means there are no issues with switching between different browsers or operating systems, which makes it easier for users to access and interact with content on websites and apps without being distracted by technical issues.
Visitor tracking
Visitor tracking is one of the most important factors you need to consider when looking at Live Chat Software.
A good visitor tracking system will allow you to track the location, device type, and browser type of your visitors.
Visitor tracking can help you understand what customers are doing on your website so that you can improve their experience and increase conversions.
You should also be able to see how many visits come from mobile devices and which operating systems they use (e.g., iOS vs Android).
This information will help you optimize your site for different groups of people who visit it using different devices or browsers
Ease of use
When you are looking for Live Chat Software, it is important that they are user-friendly and easy to use.
You should choose one with an interface that will allow you to easily answer questions and take care of your customers in real time.
If you are not a technical person, then there is no reason why you should not opt for an option that has been designed by professionals who understand how people interact with technology on a daily basis.
However, if this is not your case then there are plenty of flexible options out there which allow users without any technical background or knowledge about websites or web browsers as well as mobile devices such as smartphones/tablets etc.
Analytics dashboard
When it comes to choosing a live chat software, you’ll need to think about how they handle analytics.
Analytics is one of the most important factors you should consider when choosing a platform.
This is because it helps to determine whether or not your website is performing well and what areas could use improvement.
The best way for an analytics dashboard to be useful is by being easy for people who aren’t very techy (or even those who are) to use.
A good example would be Google Analytics or Mixpanel, both these tools have simple dashboards that allow users to see their visitor numbers over time as well as how long visitors spend on each page of their site before leaving again!
You can also see where visitors came from so that you can improve SEO rankings which leads directly to increasing conversion rates which ultimately leads back down into increasing profits!
Integration options with other business software
You should also look at the integration options with other business software.
This is one of the most important factors you need to consider when looking for Live Chat Software.
Live chat software can be integrated with CRM systems, email marketing platforms, and marketing automation software like HubSpot or Marketo.
It can also be integrated with social media management tools such as Hootsuite or Sprout Social so that customers who are on your site can interact with them through their social accounts as well as through live chat messages directly on your website.
FAQs on Tidio Alternatives:
What is our favorite Tidio alternative?
We’d like to recommend Crisp Chat as one of the best Tidio alternatives out there.
Crisp is the best alternative to Tidio because it’s simple and effective, any salesperson or marketer who needs an automated lead generation tool that doesn’t require coding skills will love using Crisp.
Tidio vs. Intercom, which is the best live chat software?
Both of these live chat software solutions are great, but we would recommend tidio chat over the intercom for a few reasons.
Tidio Chat allows teams to communicate through chat with customers.
This can be used in a variety of ways to improve customer experience which leads to increased revenue.
Intercom offers a more advanced experience than Tidio, but it also costs more.
Tidio vs. Crisp, which is the best live chat software?
Crisp vs. Tidio is a close race, but we have to go with Crisp on this one.
The reason for this is that Crisp has numerous features that Tidio doesn’t.
While both software solutions have a lot of the same functionality, Crisp has 50+ features and Tidio Chat has 33.
The more features you have, the better your chatbot will be at performing specific tasks.
What is the best free live chat software?
Tidio is the best free live chat software because it offers a ‘Free’ plan, which provides you with an amazing set of features.
This means that for as long as you want to use the software, you can keep it.
If you ever decide that Tidio’s features aren’t enough for you and decide to upgrade your plan, all of your conversations will still be saved in the cloud.
What is the difference between a chatbot and a live chat agent?
There are a lot of differences between chatbots and live chat agents, but the most important one is that chatbots are automated.
A live chat agent is an employee who answers customer service questions.
A chatbot is an automated system that can answer customer service questions.
Chatbots can be used to handle more complex tasks than live chat agents can, like giving information about products or services, making appointments, and more.
This can help businesses save money on labor costs and give customers better experiences than they would have had with live chat agents.
What are the benefits of using live chat software?
Live chat software is the best way to quickly and easily communicate with customers.
It allows you to keep customers informed about your product or service, and it helps you build a positive relationship with them that could lead to repeat business.
Live chat software also allows you to build a more personal connection with customers, you can see who is on the other end of the line, and you can ask questions about their experience so far.
How does live chat software work?
Live chat software works by using a custom chat widget that is integrated with your website.
The chat widget allows visitors to start a conversation without leaving your site, while also providing you with the ability to easily interact with them.
You can use the chat widget to communicate with customers in real time, provide answers to questions, and respond to product reviews.
It can also be used for customer support purposes such as responding to inquiries about your product or service.
How to choose the best live chat software for my business?
The best way to choose a live chat software for your business is to think about what you need it for and how it will fit into your business.
For example, if you’re looking for a tool that can help with customer support, the best software may not be the most customizable or flexible option.
Instead, it may be better to choose one that offers less customization but has more features and functionality.
The same goes for things like security and reliability, if you have a tight budget and need something that does exactly what you need it to do, then go for it!
But if you have more time than money and want something that will last longer than a year (or two), then consider investing in a more expensive solution that can offer more features.
Is paid for better than free live chat software?
Yes, paid live chat software is better than free live chat software.
Paid live chat software has more features and functionality than free live chat software.
Paid live chat software provides you with more options to use for your business.
You can choose from different plans depending on your needs and budget.
Also, when you opt for paid live chat software, it comes with a guarantee that will help you keep your clients happy.
Conclusion
Thank you for reading our guide to Tidio Alternatives.
We hope this list has helped you find the right one for your business.
We know that Tidio isn’t the only option out there, but it’s definitely one of the best.
And now that you’ve seen the alternatives to Tidio, you’ll know whether or not it’s the right one for your business.
We just want to say thank you again for taking the time to read this guide and make sure we got everything right!
